<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/b82f0035-5ad1-47a5-b5a4-6c39e4a5a139/Stark_Logo_(Round)_.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/b82f0035-5ad1-47a5-b5a4-6c39e4a5a139/Stark_Logo_(Round)_.png" width="40px" /> At Stark, our mission is to make the world's software accessible for everyone.
Stark puts digital accessibility compliance on autopilot for software teams by surfacing issues in design and code, providing instant remediation, and consolidate that often fragmented and inaccurate accessibility data through insights, analytics, and reporting.
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💰 Salary ($100K – $140K*)
🍼 Paid Parental Leave
🦮 Disability Support
🖥️ Hardware Setup
🏦 ESOP
💜 Healthcare (Fully paid)
🌱 Sick Leave
🤝 Team Retreat
🌎 Remote Work
🏝️ PTO (30 Days)
🏠 401K Match
🚀 Annual Hack Week
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*The above salary range is US-specific. We absolutely do and will consider applicants outside of the US, and in turn country specific salary ranges apply.
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We’re looking to have a Customer Success Manager join the team and work closely with the new and existing companies using and loving Stark. In doing so, your mission will be to understand their needs, collect and connect the dots to help them get the most out of Stark through education, and help our team build what they truly need to succeed at scale.
Why do we do it? Well, we believe the world is better when everyone has the ability to navigate it. The thread that holds us together is our collective eagerness to learn from and teach each other with the wonderful values from our different walks of life. We need someone that can educate that importance and sell that vision to our customers, are biased toward action, and have a profound care for the human experience.
🧠 Develop a deep understanding of the product and how we’re spearheading within the accessibility space.
🚂 Driving adoption, holding training sessions, expanding Stark into other teams, and managing renewals.
👋 Onboard customers and help them find value as quickly as possible by understanding their accessibility process and organizational challenges, establishing a plan for success, and surfacing ways to use Stark to simplify, enhance, and speed up their workflow.
🌈 Continually and proactively building strong customer relationships with senior line-of-business executives through frequent engagement, communication, and education.
💬 Identifying organizations primed for expansion, and working with the relevant parties to get creative on proposals and see the deal through to close.
✏️ Contribute to Stark's educational lane to develop accessibility resources and content (blog posts, case studies, webinars, etc).
✨ Working with and encouraging successful customers to participate in case studies, marketing promotions, beta and feedback calls, etc.
📣 Become a fierce advocate internally for our customers and surface the challenges, churns, and feedback requests from them to meaningfully shape our product.
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