<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/b82f0035-5ad1-47a5-b5a4-6c39e4a5a139/Stark_Logo_(Round)_.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/b82f0035-5ad1-47a5-b5a4-6c39e4a5a139/Stark_Logo_(Round)_.png" width="40px" /> At Stark, our mission is to make the world's software accessible for everyone.
Stark puts digital accessibility compliance on autopilot for software teams by connecting product to policy. Trusted by over 60,000 companies, our platform enables teams to proactively and continuously monitor projects across the entire software development lifecycle (from design and code through production), automate detection and remediation, reporting, and governance at scale.
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💰 Salary ($100K – $140K*)
💜 Healthcare (Fully paid)
🦮 Disability Support
🖥️ Hardware Setup
🏦 ESOP
🍼 Parental Leave
🌱 Sick Leave
🤝 Team Retreat
🌎 Remote Work
🏠 401K Match
🏝️ PTO
🚀 Annual Hack Week
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*The above salary range is US-specific. We’re currently considering applicants in the USA (All states on Eastern or Central Time), Canada (Ontario, Quebec, Nova Scotia), Ireland, and United Kingdom. Country specific salary ranges apply.
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We’re looking to for someone to take on Customer Success on our team and work closely with the new and existing (Enterprise and Mid-Market) companies using and loving Stark. In doing so, your mission will be to understand their needs, collect and connect the dots to help them get the most out of Stark through education, and help our team build what they truly need to succeed at scale.
Why do we do it? Well, we believe the world is better when everyone has the ability to navigate it. The thread that holds us together is our collective eagerness to learn from and teach each other with the wonderful values from our different walks of life. We need someone that can educate that importance and sell that vision to our customers, are biased toward action, and have a profound care for the human experience.
🧠 Develop a deep understanding of the product and how we’re spearheading within the accessibility space.
👋 Onboard customers as a way to help them find value as quickly as possible. You’ll do so by understanding their accessibility process and organizational challenges, establishing a plan for success with them, and demonstrating the ways they’ll use Stark to achieve that — simplifying, enhancing, and accelerating their workflow.
💬 Identify organizations primed for expansion, work with sales to get creative on proposals to see these opportunities through to close.
🚂 Drive adoption, hold training sessions, expand Stark into other teams, and manage renewals.
🌈 Continually and proactively build strong customer relationships with senior line-of-business executives through frequent engagement, communication, and education.
✏️ Contribute to Stark's educational lane to develop accessibility resources and content (blog posts, case studies, webinars, etc).
✨ Work with and encouraging successful customers to participate in case studies, marketing promotions, beta and feedback calls, etc.
📣 Become a fierce advocate internally for our customers and surface the challenges, churns, and feedback requests from them to meaningfully shape our product.
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